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EEP FAQ

Frequently asked questions concerning EEP



Here you will find the most frequently asked questions concerning EEP and orders at the EEP online shop. If you are looking for helpful advice to solve any problems in EEP, we recommend the EEP help portal at hilfe.eepshopping.de.

What is EEP?

EEP is a complete train simulation programme for PC (assembly and steering simulation).

With 1,1 mio copies sold, EEP is the number 1 among the train simulators. At the EEP shop you will find many exclusive offers to extend EEP software, EEP plants, EEP models, and also any EEP item as a download. Thereby, you can start your train simulator right away.

What makes EEP even more special?

EEP boasts an incredibly deep and lovingly detailed, complete train simulation programme for your PC. Additionally, you can extend your train simulation with over 40,000 models from the EEP shop. New models are provided in the shop on a weekly basis. Would you like to stay up to date with any new items in store? Subscribe to our newsletter.

My EEP programme is not running smoothly, where can I get help?

The EEP help portal provides helpful information concerning possible problems in and around EEP. Get the required information at the EEP help portal.

Is there an EEP forum where I can interchange with like-minded people?

Yes, of course there is. The official forum of EEP is provided here: www.eepforum.de.

Where can I buy EEP?

EEP is e.g. available in the EEP shop, as well as via Amazon and Steam.

What payments will be accepted in the EEP shop?

In the EEP shop, you can pay by the following means:

- credit card (Visa, Mastercard)
- direct debit
- immediate transfer
- on account
- PayPal
- Steam Wallet

Is EEP available as a download file?

Yes, you can download the current version of EEP directly in the EEP online shop. Just add your required items as a download format to the basket and proceed with the order as usual.

What formats are available for EEP models?

In the EEP online shop, over 40,000 models are available for the train simulator EEP. You can choose from downloads or optionally, an individually composed CD/DVD. For this purpose, choose your EEP items, add them to your basket and choose the format – either download or CD/DVD. Shipping costs lapse with the download. The dispatching of the CD/DVD would require the customary shipping costs.

How do I recognise the compatible items for my EEP format?

The compatible EEP formats are provided within the article description below all of the provided items in the EEP shop.

Is my personal data safe with the EEP online shop?

In the EEP online shop, any transmission of personal data is secured by safe encryption technology. SSL-encryption counts as one of the safest methods throughout the internet. SSL secures your data during and after login, as well as during the process of your order and payment. Furthermore, we certainly comply with legal requirements for the collection, processing and use of personal data.

What is the EEP premium line?

The EEP premium line stands for high quality, which means we provide especially high-value EEP models. You can find the collection of all models alongside a list of the required criteria for the determination within the collection at EEP Premiumline.

Where can I subscribe to the EEP newsletter?

The EEP newsletter provides current offers from the EEP shop on a daily, weekly, or monthly basis. Beside an introductory discount for the latest models for your EEP plant, you will receive important information surrounding the EEP world. Thereby, you will always be up-to-date and will not miss any news. Subscribe to our EEP newsletter.



Need help with your order in the EEP online shop?



We will gladly take your order online, via Email, telephone or even via fax.
Online:
Use the EEP online shop and the shopping cart-icon. You can add your model-sets to the cart at any time. If you wish to place your order with us, sign in to the shop using your login data.

E-Mail:
bestellung@eepshopping.de

Fax:
+49 7631 360 599

Placing orders on the telephone:
+49 7631 360 555

Mo – Fr 09:30 a.m. – 1:00 p.m. and 2:30 – 6:00 p.m.

Help with problems concerning EEP



Do you have a particular problem using an EEP programme? Please visit us in the EEP help portal at hilfe.eepshopping.de. Did we answer your question? If not, please do not hesitate to contact us via the contact form..

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